Privacy Policy

Privacy Policy for Polished Pawfection
Effective Date: 1st May 2026

Polished Pawfection  is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are (Data Controller)

Polished Pawfection is the data controller responsible for your personal data.

Contact Details:
Polished Pawfection, 1 Hill Crescent, Brogborough, Beds, Bedfordshire, MK43 0YB
polishedpawfection@outlook.com 

info@polishedpawfection.co.uk

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2. What Data We Collect

We may collect and process the following data:

- Identity Data: Name
- Contact Data: Email address, phone number, address
- Pet Data: Dog’s name, breed, age, health conditions, grooming history
- Booking Data: Appointment details and service history
- Payment Data: Transaction details (processed securely via third-party providers; we do not store full card details)
- Technical Data: IP address, browser type, and website usage data (via cookies)

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3. How We Collect Your Data

We collect data when you:

- Fill out forms on our website (e.g., booking or contact forms)
- Communicate with us by phone, email, or social media
- Use our website (through cookies and analytics tools)

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4. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

- Contractual Necessity: To provide grooming services and manage bookings
- Legitimate Interests: To improve services and communicate with customers
- Legal Obligation: To comply with tax, accounting, and legal requirements
- Consent: For marketing communications and non-essential cookies

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5. How We Use Your Data

We use your data to:

- Provide and manage our grooming services
- Process bookings and payments
- Communicate with you about appointments or enquiries
- Send marketing communications (only with your consent)
- Improve our website and services
- Comply with legal obligations

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6. Sharing Your Data

We may share your data with:

- Service Providers: Payment processors, booking systems, and IT support
- Professional Advisors: Accountants, insurers, or legal advisors
- Authorities: When required by law

All third parties are required to respect the security of your data and process it lawfully.

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7. International Transfers

We do not routinely transfer your data outside the UK. If we do (e.g., via cloud providers), we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses.

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8. Data Retention

We retain your personal data only as long as necessary:

- Customer records: up to [6 years] for legal/accounting purposes
- Marketing data: until you withdraw consent

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9. Your Data Protection Rights

Under UK GDPR, you have the right to:

- Access your personal data
- Correct inaccurate data
- Request erasure of your data (“right to be forgotten”)
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time

To exercise your rights, contact us using the details above.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
https://www.ico.org.uk

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10. Cookies

Our website uses cookies to enhance your experience.

- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used only with your consent

You can manage your cookie preferences through your browser settings or our cookie banner.

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11. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including secure systems, limited access, and encryption where appropriate.

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12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

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13. Contact Us

If you have any questions about this policy or your data, please contact:

Polished Pawfection
Polished Pawfection, 1 Hill Crescent, Brogborough, Beds, Bedfordshire, MK43 0YB
polishedpawfection@outlook.com 

info@polishedpawfection.co.uk


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By using our website and services, you acknowledge this Privacy Policy.