T&C'S

Welcome to Polished Pawfection! Our priority is to provide every dog with a safe, comfortable and enjoyable grooming experience.

By booking an appointment with Polished Pawfection, you agree to the following Terms & Conditions.

• All appointments must be booked in advance.
• Appointments can be made through our website, telephone, email or social media.
• Please ensure that all contact details and information provided at the time of booking are correct.
• Please arrive on time for your appointment.
• We reserve the right to refuse or reschedule appointments where necessary.
• Appointment durations are estimates and may vary depending on the dog's coat condition, behaviour and grooming requirements.

• We require at least 48 hours' notice if you need to cancel or rearrange an appointment.
• Cancellations made with less than 48 hours' notice may incur a cancellation fee.
• Failure to attend an appointment without notice (a no-show) may result in a charge of up to 50% of the scheduled grooming price.
• Repeated missed appointments or late cancellations may result in a deposit or full payment being required for future bookings.

• Payment is due upon collection of your dog unless otherwise agreed.
• We accept payment methods confirmed at the time of booking.
• Deposits may be required for certain appointments or services.
• Any agreed additional services will be charged accordingly.
• All outstanding balances must be settled before your dog leaves the salon.

• Owners must disclose any known medical conditions, allergies, injuries, skin conditions or behavioural concerns before grooming.
• Please inform us of any medication your dog is taking.
• Dogs displaying signs of illness, contagious conditions or infectious skin problems may have their appointment postponed.
• We reserve the right to stop or refuse a grooming session if we believe continuing could compromise the dog's health or welfare.
• If your dog becomes unwell during their appointment, we will contact you and, where necessary, seek veterinary advice.

• Owners must inform us of any history of aggression, biting, anxiety, nervousness or difficulties during grooming.
• We reserve the right to refuse or discontinue a service if a dog becomes distressed, aggressive or presents a risk to themselves or others.
• Where appropriate, grooming may be modified to suit the dog's individual needs.
• Any additional time or specialist handling required may incur an additional charge, which will be discussed with the owner.

• Severely matted coats can cause discomfort and may conceal underlying skin problems.
• We will assess your dog's coat before grooming and discuss the most appropriate options with you.
• In cases of severe matting, a shorter haircut or complete shave-down may be necessary for the dog's welfare.
• We will always seek the owner's agreement before proceeding with a significant change to the requested haircut.
• We cannot guarantee a particular style or finish where coat condition prevents it.
• Additional charges may apply for extensive de-matting where appropriate and safe.

• Dogs should arrive at the salon free from fleas and other external parasites.
• If fleas or ticks are discovered during grooming, we will contact the owner.
• Additional flea and tick treatment may be offered where appropriate and with the owner's consent.
• Additional charges may apply.
• We reserve the right to postpone or refuse grooming where parasite infestation presents a risk to other dogs or the salon environment.

• Grooming services are tailored to each dog's breed, coat type, condition and individual requirements.
• We will make every reasonable effort to achieve the style requested.
• We cannot guarantee an identical result to photographs or previous grooms.
• Owners should clearly communicate their grooming preferences before the appointment.
• Any changes to the agreed service will be discussed before proceeding.

• Anal gland expression, teeth cleaning, flea and tick treatments and other additional services are only carried out where appropriate.
• Certain treatments may not be suitable for every dog.
• We reserve the right to decline a treatment if we believe it is unsuitable or may compromise the dog's welfare.
• Owners must disclose any relevant medical information before additional treatments are undertaken.

• Owners will be contacted when their dog is ready for collection.
• Dogs must be collected promptly following notification.
• Any significant delays should be communicated to the salon.
• Repeated late collections may result in additional charges, provided these have been communicated and agreed in advance.

• Your dog's welfare is our priority.
• In the unlikely event of an emergency, we will make reasonable attempts to contact you immediately.
• If we cannot reach you and urgent veterinary attention is required, we reserve the right to arrange appropriate veterinary assistance.
• Any veterinary costs remain the responsibility of the owner, except where otherwise required by law.

• We may take photographs or videos of dogs during or after their grooming appointments.
• Images may be used for promotional purposes, including our website and social media pages, only where the owner has provided permission.
• Owners can withdraw their permission for future use of images by contacting us.

• Owners should remove collars, harnesses, clothing and unnecessary accessories before handing their dog over, unless otherwise agreed.
• Any belongings left at the salon will be kept for collection.
• Please inform us of any valuable or essential items accompanying your dog.

• Polished Pawfection takes reasonable care to provide a safe and professional grooming environment.
• Every reasonable precaution is taken to minimise risks during grooming.
• Owners acknowledge that grooming involves handling, bathing, drying and the use of professional grooming equipment.
• We cannot accept responsibility for pre-existing conditions, undisclosed medical issues or circumstances outside our reasonable control.
• Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited, including liability arising from negligence where applicable.

• Customer information is collected and processed in accordance with applicable UK data protection legislation.
• Personal information is used for appointment management, customer communication and business administration.
• We will not sell your personal information to third parties.
• Further information can be found in our Privacy Policy.

Polished Pawfection reserves the right to refuse, discontinue or modify a grooming service where:

• A dog's health or welfare may be compromised.
• A dog presents a safety risk to themselves, staff or other animals.
• The owner's instructions are considered unsuitable for the dog's welfare.
• The owner has failed to disclose important health or behavioural information.
• The owner has breached these Terms & Conditions.

By booking an appointment with Polished Pawfection, you confirm that:

• You are the dog's owner or have authority to arrange grooming on their behalf.
• All information provided about your dog is accurate and complete.
• You have read and understood these Terms & Conditions.
• You agree to comply with the above policies.

Polished Pawfection
Professional care, quality grooming and happy dogs.

Email: polishedpawfection@outlook.com
Website: www.polishedpawfection.co.uk
Telephone: 07483 813773

These Terms & Conditions may be updated periodically. The version applicable to your booking will be made available to you before the service is agreed.